Build Your Custom Rapid Square - Customer's Product with price 299.96

Secure Payment Processing We ensure secure handling of your payment information, with no retention or access to your credit card details. Buy Now, Pay Later with Shop Pay Frequently Asked Questions Payment Processing Issues Martinez Tools processes payments via Credit Card. Ensure your 'BILLING' address matches your payment method's linked address. If issues persist, contact your financial institution. Failed transactions may result in temporary holds on funds, typically removed within 24-48 hours. Order Shipping Timeline We commit to processing and shipping orders within 3-5 business days, excluding weekends and holidays. This timeline may vary due to minor parts unavailability or order security issues. Our team works diligently to ensure swift dispatch while maintaining high standards of quality and service. In case of delays, we'll promptly communicate updates and next steps. We appreciate your understanding and are here to assist with any order-related concerns or questions. Tracking Information Upon shipment, you'll receive an email with tracking information. Please check your spam/junk folder! Route Shipping Insurance Martinez Tool Co. offers Route Shipping Insurance as an optional service during checkout. This protects your package against loss, theft, or damage, ensuring a hassle-free resolution process. For more information, visit Declining Route Shipping Insurance If you choose not to purchase Route Shipping Insurance, you decline additional coverage for your package. In the event of loss, theft, or damage during transit, Martinez Tool Co. will not be held liable. We highly encourage purchasing Route Shipping Insurance to ensure complete protection and avoid potential hassles. Steps for Lost, Stolen, or Damaged Packages Without Route Insurance For customers who decline Route Shipping Insurance, follow these steps to address shipping-related issues: Lost or Stolen Packages: 1. If the shipping carrier confirms delivery but you didn't receive the package, file a police report with your local law enforcement agency. 2. Provide Martinez Tool Co. with a copy of the filed police report, including case details and contact information for follow-up. 3. Contact the shipping carrier to initiate a claim or investigation. Document all communication with the carrier and provide it to Martinez Tool Co. Damaged Packages: 1. Take clear photographs of the damaged package and its contents, including the shipping label. 2. Submit a claim with the shipping carrier and provide Martinez Tool Co. with documentation of the claim and any responses from the carrier. Document all communication with the carrier regarding the claim. Verification Requirements: 1. Provide proof of delivery from the shipping carrier, including tracking details. 2. Review the weight of the delivered package to ensure it matches the weight of the items shipped. Report discrepancies to the carrier for further investigation. 3. Customers are responsible for any communication and follow-up required with the shipping carrier. No Liability for Declined Insurance By declining Route Shipping Insurance, customers accept full responsibility for the delivery of their package once it's in the possession of the shipping carrier. Martinez Tool Co. is not liable for packages lost, stolen, or damaged during transit without the additional protection provided by Route Shipping Insurance. If all conditions are met and Route Insurance was not purchased, Martinez Tool Co. cannot guarantee replacement or refunds. Exceptions to this policy will only be made in rare and extraordinary circumstances at the sole discretion of Martinez Tool Co. Contact Information If you have questions or need assistance with filing a report or claim, please contact us at: (262) 226-0308. More About Route Shipping Insurance Route is a shipping insurance offered as an addition to each order. At checkout, you can access your shipment's transit status in real-time and report any issues if they occur. Electing to use ROUTE insurance protects your package from possible porch piracy and loss or damage during transit, with rules and conditions applying. ROUTE insurance is highly recommended. If you've removed Route Shipping Insurance from your cart, we'll do our best to work with the carrier, but please understand this is not a guarantee to offer replacement or refunds of any kind, and you have accepted liability for the package's value.